Toronto Hearing Consultants ("we", "us") operates independent, audiologist-led hearing clinics in Toronto, Ontario. We are committed to protecting your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have. As a healthcare provider, we are a health information custodian under Ontario's Personal Health Information Protection Act (PHIPA); personal health information collected in the course of your care is handled in accordance with PHIPA and is addressed separately below.
Through this website we collect:
We do not sell your personal information.
Google Analytics and the Meta (Facebook) pixel set cookies to help us measure website use and advertising performance. You can block or delete cookies through your browser settings; the website will continue to work. For details on how these providers handle data, see Google's Privacy Policy and Meta's Privacy Policy. The LiveChat widget also sets cookies to keep your chat session open as you move between pages. For details, see LiveChat's Privacy Policy.
We share information only with service providers that help us operate this website (such as website hosting, email delivery, and live chat providers), or where required by law. Service providers are only permitted to use information to provide services to us.
Your clinical records — such as hearing test results and treatment information — are personal health information under PHIPA and are collected, used, and disclosed only in accordance with that law. This website's contact form and live chat are intended for booking and general inquiries; please avoid including detailed personal health information in either. You have the right to request access to or correction of your health records by contacting your clinic.
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. Inquiry emails are kept only as long as needed to respond and maintain a record of our communication with you. Live chat transcripts stored in our LiveChat account are kept on the same basis.
You may ask us what personal information we hold about you, request corrections, or withdraw consent to non-essential communications at any time. If you have a concern about our handling of personal health information that we have not resolved, you may contact the Information and Privacy Commissioner of Ontario.
We may update this policy from time to time. The date at the top of this page reflects the most recent revision.
Questions about this page or our practices can be directed to: