Key Takeaways
- The site has been rebuilt around the questions patients arrive with, rather than the way a clinic thinks about its own services.
- Every service now has its own page, including central auditory processing disorder testing, which few people knew we offered.
- Hearing aid pricing is published openly with the Ontario grant already applied, so you can see costs without booking an appointment.
- Each clinic has its own page carrying that location's address, phone number and hours.
- The team, the clinics, the hours and your records are all unchanged, and there is nothing you need to do.
Our website has a new look and, more to the point, a new structure. Whether you are a returning patient or visiting us for the first time, this guide highlights our new educational resources and shows you how to navigate our clinical services.
Why We Rebuilt the Site
The short version is that the old site was organised the way a clinic thinks, and people do not arrive thinking like a clinic. They arrive with a symptom, a price question, or a letter from a family doctor.
So the new structure follows those starting points instead. If you want to know what a hearing test costs, that is a page. If your ear feels blocked, that is a page. If somebody has told you that you should get your hearing checked before it affects your memory, that is a page too, and it explains the evidence rather than just asserting it.
None of this changes the care itself. It changes how long it takes you to find the part of it you came for.
Finding the Service You Need
Every service now sits under one hearing services section, each with its own page written to answer what we get asked in the clinic. That covers diagnostic hearing tests, children's hearing tests, hearing tests for employment, ear wax removal, custom ear plugs, and central auditory processing disorder testing.
That last one deserves a particular mention here. We have offered it for years, and almost nobody knew, because the old site never gave it a page.
There is also a section on how hearing loss connects to other health conditions, covering dementia, tinnitus, diabetes, falls, and depression. Those pages are the part of the rebuild we care most about, because the connection is the thing most people have never been told. Untreated hearing loss is associated with faster cognitive decline, with higher fall risk, and with withdrawal from the conversations that keep people well. Structuring the site so those links are visible, rather than buried in a paragraph on a service page, is how a website turns into something that actually affects an outcome.
Clearer Information About Hearing Aids
The hearing aid section frustrated people most on the old site, and it is the part that changed most. There is now a full hearing aids section with separate pages for pricing, fitting, programming, repair, accessories, and trial arrangements.
Prices are published openly with the Ontario Assistive Devices Program grant already applied, because you should be able to find out roughly what something costs without booking an appointment to ask.
Those pages also make a point that the old site left unsaid: a hearing aid is not a one-time retail purchase, it is the start of a long-term clinical relationship. The custom programming is where that shows. Your devices can be tuned to hold speech steady against the background noise of a busy Toronto restaurant, to keep a family gathering intelligible rather than exhausting, and to stream television audio directly so the volume in the room stays where everyone else wants it. None of that is set once and forgotten, since it is adjusted over the years as your hearing changes.
The section also states plainly how we work: any manufacturer rather than a house lineup, real ear measurement on every fitting, a trial before you commit, and support for as long as you wear the devices. Those were always our practice, and now they are written down where you can hold us to them.
Both Locations and Booking
Each neighbourhood clinic now has its own dedicated page, for our Bloor West Village community near Bloor and Jane and our Annex community near Bloor and Bathurst. Both sit under our clinic locations, and each page carries that location's address, phone number and hours rather than making you cross-reference a contact page.
If you are exploring the new site and have questions about our diagnostic testing, custom musicians' plugs, or insurance direct-billing options, you can use the unified contact form to book a complimentary 15-minute phone consultation and speak with our staff before scheduling a full appointment.
What Has Not Changed
The team you see is exactly the same. Natasha Manji and Chantelle Silva now have their own pages, though they are the same audiologists you have been seeing.
Both clinics are in the same places, with the same hours and the same phone numbers. Your records, your appointments and your hearing aid settings are unaffected, and there is nothing you need to do because of the new site.
We are still independent and audiologist-led, which remains the thing that matters most about how we practise. Nobody sets us sales targets, and the recommendation you receive follows your assessment results rather than a supplier arrangement.
Tell Us What We Missed
If something on the new site is confusing, or a page that used to be easy to reach has gone astray, please tell us. We would far rather hear about it than have you give up and close the tab.
Get in touch whenever suits you, whether that is to report a broken link or to book your next hearing assessment.
Frequently Asked Questions
Do I Need to Do Anything Because of the New Website?
There is nothing you need to do. Your records, your booked appointments and your hearing aid settings are all unaffected by the change, because the website is separate from the clinical systems we use day to day. There are no accounts to recreate and no logins to reset. The new site is simply an easier way to find information that was already there, and if you had a page bookmarked that no longer works, tell us, and we will point you to where it lives now.
Where Are Your Two Clinics?
Our Bloor West Village clinic is at 2368 Bloor Street West, near Bloor and Jane, and our Annex clinic is at 980 Bathurst Street, a couple of lights north of Bathurst station. Each location now has its own page listing that clinic's hours and phone number, so you no longer have to cross-reference a separate contact page to work out which one is closer or when it is open. Both clinics offer the same services with the same team.
Where Can I Find Hearing Aid Prices?
Pricing has its own page within the hearing aids section, and the figures shown already have the Ontario Assistive Devices Program grant applied, so what you see is closer to what you would actually pay. We publish them because being asked to book an appointment simply to learn a price is a frustration we heard about repeatedly. Insurance and the federal medical expense tax credit can reduce the remainder further, and we will walk you through both before you commit.